Most subscribers never have an email bounce back to us, but if there are too many bounce backs -- particularly the kind known as "Hard Bounces" -- some servers automatically put us on a spam list. So, we have an automated policy to remove bounce back addresses from our delivery list.

1) "Hard bounces," such as an inactive account or undeliverable address, are removed immediately from the delivery list.

2) "Soft bounces" (recipient's server overloaded or down at the time of the send, etc) get eight chances before being removed from the delivery list.

If your subscription is paid up but not being delivered, it has probably been moved from our delivery list for violation of our bounce back policy. We will go to great lengths to help you resolve this problem and restore your delivery. Please fill out this form and we will be in contact.